Frequently asked questions
- What types of transfers do you offer?
We offer a variety of transfer services, including airport transfers, intercity transfers, and local taxi services. Whether you need a ride to the airport, a trip between cities, or a quick ride around town, we can help with that. - How do I book a transfer?
For transfers that are most common for us, you can check the price and book the transfer through our online booking system on our main page. Otherwise, please contact us directly via email, message us through WhatsApp, or give us a call to +385 99 447 10 13. Simply provide your pick-up location, destination and other travel details such as desired pick-up time or any other additional requirements that you might have. - Do you provide transfers for groups?
Short answer – yes!
Long answer – Although we are mainly operating with standard cars that can accomodate up to 5 passangers including the driver, we can accommodate both individual passengers and bigger groups. If you have a larger group, we can help organizing your transportation with several other local partners that do offer more spacious and luxury vans, to ensure everyone travels comfortably. - What is included in the price?
Our quoted prices include the cost of transportation, fuel, tolls and luggage assistance. There are no hidden charges. Additional services, such as extra stops and waiting during the stops, may incur an extra fee. If you have a special requirement and are not sure how mich would that cost, please feel free to contact us and ask about it. - How far in advance should I book my transfer?
We recommend booking at least 24 hours in advance to ensure availability, especially during peak travel periods. However, last-minute bookings can often be accommodated. - Are your vehicles safe and insured?
Absolutely! All our vehicles are regularly maintained and fully insured to meet the highest safety standards. Our drivers are professional and experienced to ensure your safety during the ride. - Can I make changes to my booking?
Yes, you can make changes to your booking up to 24 hours before your scheduled transfer. Please contact our customer service team to adjust your booking details. - Do you offer child seats or booster seats?
Yes, we provide child seats and booster seats upon request. Please inform us in advance when booking so we can ensure the correct seat is available for your child’s safety. - How do I find my driver at the airport?
Upon arrival, your driver will be waiting for you at the designated pick-up point in the arrivals area, holding a sign with your name. - What happens if my flight is delayed?
No worries! We monitor flight arrivals in real-time, so if your flight is delayed, we’ll adjust the pick-up time accordingly without any additional charges. - Can I pay in advance?
Our goal is to reduce the likelihood of cancellations by providing dependable services and ensuring a seamless experience for our customers. In order to do that, we require advance card payment. Amount that is required to be paid in advance depends on the total cost of the trip. If only required amount is paid in advance, remaining amount can be paid directly to the driver with both cash or card.
Alternatively, you can also pay in full for your transfer in advance. - Can I pay with crypto currency?
Currently we do not accept cryptocurrency as a payment method. We accept a variety of other payment options, such as cash, credit cards, debit cards, and bank transfers. Please let us know if you require or need assistance with any of these options. - Do you offer one-way or round-trip transfers?
We offer both one-way and round-trip transfer options. You can choose the option that best suits your travel needs. - What happens if I need to cancel my booking?
Cancellations can be made at any time, but the amount that was required to be paid in advance in order to confirm the booking in the first place, is not refundable in case of cancelation. If you paid full amount in advance, you are entitled for the refund of the amount that you were not required to pay in advance, but only if the cancellation request was made up to 24 hours prior to agreed pick-up time. - Are your drivers fluent in English?
Yes, all our drivers are proficient in English and can communicate with you regarding your transfer needs. - What if I have additional luggage or special requirements?
If you have extra luggage, sports equipment, or special requirements, please let us know when booking. We’ll ensure that we provide a vehicle with enough space for your needs. - What happens if I’m running late for my pick-up?
If you’re running late, please contact us as soon as possible. We’ll do our best to accommodate you, though depending on the situation, additional waiting charges may apply if there are significant delays. - Can I change my pick-up location?
Yes, you can change your pick-up location up to 24 hours before the scheduled time. Just let us know the new address, and we’ll update your booking accordingly. - Do you offer transfers to remote or hard-to-reach locations?
Yes, we can provide transfers to remote or hard-to-reach locations, but additional fees may apply depending on the distance and accessibility of the area. Please let us know in advance your requirements in order to avoid last minute complications, and we’ll do our best to accomodate your needs. - Can I book a transfer for a pet?
Yes, assuming you provide transportation box for your pet. Otherwise, we do not accept pets in our cars in order to avoid damages and ensure cleanliness of our vechicles for our other clients. - Do you charge extra for airport pick-ups or drop-offs?
There are no additional charges for airport pick-ups or drop-offs unless specified upfront. The price you see when booking is typically the total amount. - What is your policy on lost items in the vehicle?
If you believe you lost an item in one of our vehicles, please contact us immediately. We’ll help you track down your lost item and arrange for its return as quickly as possible at your expense, assuming you did left it with us. If the item is not with us, we take no responsibility if there’s no way to prove without any doubt that item was left with us. - Can I request a specific route or stop during my transfer?
Yes, you can request a specific route or an additional stop during your transfer. Extra fees may apply depending on the duration and distance of the detour. Please feel free to let us know about your special requirements and we’ll be happy to assist. - Are there any hidden fees in the pricing?
No, we provide transparent pricing with no hidden fees. The price you see when booking includes all costs, such as tolls and fuel. Any additional services will be clearly stated. - Do you offer transfers for special events (e.g., weddings, conferences)?
Yes, we provide transport for special events such as weddings, conferences, and corporate outings. Let us know the details, and we’ll offer you a customized solution. - What should I do if I need to change my return transfer time?
If you need to change the time for your return transfer, please contact us as soon as possible. We’ll adjust your booking based on availability. - Can I get a receipt for my payment?
Yes, absolutely. After each payment, we are required by law to issue a receipt. If you paid online in advance, you’ll get your invoice via email. If you pay for our services directly in the car, you will get a printed receipt. On top of that, you can also request a digital copy of your printed receipt if needed. - Do you offer long-distance intercity transfers?
Yes, we provide long-distance transfers between cities. Please contact us with your specific details, and we’ll provide you with a competitive quote. - How can I contact customer support if I need help?
You can reach our customer support team via phone, email, or through the whatsapp chat option on our website. We’re here to assist you with any inquiries. - Is tipping expected?
Tipping is not required but is appreciated for excellent service. If you’d like to tip your driver, it is entirely at your discretion. You can do so with both cash or card.
Tip amount is not visible on the invoice. - What is your policy on smoking in vehicles?
All our vehicles are non-smoking. If you need to smoke, please let your driver know, and they will be happy to pull over at a safe location for you. - Can I track my driver in real-time?
Yes, for certain services, we offer real-time tracking through whatsapp. You’ll be able to monitor your driver’s location and estimated time of arrival. If you require real time tracking, please let us know and we’ll be happy to provide that. - Do you offer transfers for corporate clients?
Yes, we provide reliable and professional transfer services for corporate clients. We can handle individual rides or group bookings for business meetings, conferences, or company events.